Business Program Manager Premium
Microsoft Services With 23,200+ employees globally, Microsoft Services is one of the company’s largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even better—and by accelerating their transformation journeys to become digital businesses. For more information, visit www.aka.ms/LearnAboutDigitalTransformation. Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world. Are you a continuous learner with a desire to lead a talented team, drive digital transformation, and guide with a growth mindset? Microsoft Enterprise Services is looking for a Business Program Manager. The Business Program Manager (BPM) role is a Business Support Resource that manages processes of business operations. You are responsible for operational business process across the business unit and Projects and Programs driven by the Operations team and Business Manager. The BPM supports the Sales and Delivery teams in achieving their business goals. BPMs drive the Services team accountabilities and supports suitable planning, execution, performance tracking, and where necessary initiate remediation efforts with the teams to achieve the FY Services scorecard and P&L goals as per the Worldwide Subsidiary Managers Memo (WWSMM) strategies and ‘Go Dos’. Responsibilities Operational Excellence Driving operational excellence and innovation Driving compliance of the Services business Processing adherence and compliance Managing and monitoring quality during sales, delivery and operations in close cooperation with the local teams Driving standardization and centralization of activities towards the Area Participating and contributing to global programs as subject matter expert where required Business Insights Supporting business strategy by providing valuable business insights across the Services business Identifying and capturing good practices and make those available as business insights within the international Services community and local management Drive and monitor the Services Scorecard Key Performance Indicators Business Excellence Driving and supporting quota and compensation process Driving BIF (Business Investment Fund) process Developing and maintaining quality reports and providing on a regular basis through sales/delivery ROB Driving consistency, adoption & integration of quality standards Support the creation and adoption of quality standards, processes, policies and systems Change Management Driving required change management to successfully land tool, process and organizational changes Driving change management to develop new business areas Qualifications Strong demonstrated change management skills Candidate must possess excellent demonstrated decision-making, analysis, problem solving and communication skills Basic Know How in Power BI Strong Excel Know How Excellent interpersonal, verbal and written communication, analytical and presentation skills are also required. Strong attention to detail required. F amiliarity with policy and procedure writing and a strong understanding of a complex business environment. Strong self-motivation, the ability to work independently, and within a team environment with strong follow up, organization and prioritization skills and excellent attention to detail is absolutely required. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft Deutschland GmbH Remote / Homeoffice (Deutschlandweit) Vollzeit